Terms & Conditions
KARRKE BOOKING TERMS & CONDITIONS
Please take the time to read and understand the conditions of booking as set out below prior to booking a tour with KARRKE ABORIGINAL CULTURAL EXPERIENCE AND TOURS.
1. Our contract
All bookings are made with KARRKE PTY LTD trading as KARRKE ABORIGINAL CULTURAL EXPERIENCE AND TOURS (ABN 60 601 548 592) (KARRKE). By making a booking with KARRKE you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and KARRKE) and your booking will be accepted by KARRKE on this basis. The services to be provided are those referred to in your booking confirmation.
Dates and itineraries are valid until 31 March 2022. Beyond 31 March 2022 dates and itineraries are indicative.
3. Acceptance of booking and final payments
If KARRKE accept your booking KARRKE will issue a confirmation invoice upon completion of the tour departure. A contract will exist between KARRKE from the date KARRKE issue the confirmation invoice. Please refer to your booking confirmation invoice for details regarding final payments.
4. Cancellation by us
KARRKE tours are guaranteed to depart on time once KARRKE have one fully paid traveller unless minimum group size specifically states otherwise. KARRKE may cancel a trip at any time prior to departure if, due to any biosecurity border closures, natural disasters, extreme rain conditions, extreme dust storms, extreme heat conditions or other external events it is not viable for KARRKE to operate the planned itinerary. If KARRKE cancels your tour, KARRKE can offer an alternative date or provide a full refund.
5. Cancellation by the traveller / agent
If you cancel your booking cancellation fees will apply. A cancellation will only be effective when KARRKE receives written confirmation of the cancellation. If you cancel your booking:
- Day of tour………………………..NO REFUND
- 1 – 2 days……………………………..NO REFUND
- 3 – 5 days……………………………..10% administration cancellation fee
6. Booking amendments
If you wish to amend your booking you must notify KARRKE at least 5 days prior to the proposed departure date. If you notify KARRKE less than 5 days prior to the proposed departure date the refund policy applicable to cancellations will apply (as per the above points).
7. Concession, Infant & Child & Adult rates
Infant & Child rates:
• Infants under four (4) years old travel free of charge.
• Children five (5) years but under eleven (11) years old will be charged at the child rate.
• Australian students twelve (12) years but under seventeen (17) years old that are enrolled in accredited secondary or tertiary educations with approved valid student identification card will be charged at the concession rate.
• University / TAFE students eighteen (18) years and over will be charged at the adult rates.
• Elders who are an Australian resident with a nationally recognised Senior’s card, will be charged at the concession rate.
8. Group bookings
- Minimum no. of 10 paying passengers and Maximum of 50 paying passengers.
- All group reservations are to be requested in writing to email@example.com
- All other special requests for private or charter bookings are to be requested in writing.
9. No show / late arrivals
No Refunds for No shows and late arrivals on the day of the tour departure.
Due to the remote location where KARRKE operates KARRKE do not provide transfers for travellers which are not included in all rates. Travellers will be required to arrange their own travel arrangements to KARRKE.
11. Change of itinerary
Karrke will endeavour to operate all tours as offered. KARRKE reserve the right to change the tour itinerary. Please refer to point 4 above.
BEFORE DEPARTURE: if KARRKE makes a major change, KARRKE will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the tour itinerary issued. When a major change is made you may choose between accepting the change, obtaining a refund of money paid of the tour or accepting an alternative tour offered.
12. Claims & complaints
If you or your travellers have a complaint about KARRKE tours please inform KARRKE at the time in order that KARRKE can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to KARRKE within 30 days of the end of the tour.
13. Photos & marketing
KARRKE consents for camera photography to be taking throughout the tour. We do not grant permission for use of any voice recording or film making of any matter during KARRKE tours. For all industry promotional purposes requesting filming please email firstname.lastname@example.org to discuss your promotional purposes requirements. KARRKE reserves the right to refuse specific requests to any or all cultural sensitivity matters non related to its cultural tours.
15. LOSS OR DAMAGE
KARRKE accepts no responsibility for the loss or damage to personal items suffered by your paying passengers on site including the carpark area or during its tour operations.
16. PERSONAL INJURIES
KARRKE will not be held responsible for any personal injuries sustained by your paying passengers on the site including the carpark area or during its tour operations.
17. TRAVEL INSURANCE
KARRKE encourage all paying passengers to purchase travel insurance to cover any unforeseen circumstances.