Ensuring Legal Compliance

Privacy

Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours recog­nis­es the impor­tance of pro­tect­ing your privacy.


Any per­son­al infor­ma­tion that KAR­RKE col­lect about you or your trav­ellers may be used for any pur­pose asso­ci­at­ed with the oper­a­tion of KAR­RKE tours or to send you mar­ket­ing mate­r­i­al in rela­tion to KAR­RKE events and spe­cial offers. The infor­ma­tion may be dis­closed to our agents, ser­vice providers or oth­er sup­pli­ers to enable KAR­RKE to oper­ate the tour. We will oth­er­wise treat your details in accor­dance with our pri­va­cy pol­i­cy. (avail­able for view­ing on our Website).


When vis­it­ing our web­site, infor­ma­tion is record­ed (such as your brows­er, date, time and pages accessed) for sta­tis­ti­cal pur­pos­es and remains anony­mous. It will only be used to improve the web­site, in order to give you a bet­ter experience!


The infor­ma­tion you pro­vide through this web­site is used only by Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours and not sold or giv­en to third par­ties unless required by law.

We are com­mit­ted to ensur­ing that your infor­ma­tion is secure. In order to pre­vent unau­tho­rised access or dis­clo­sure, we have put in place suit­able phys­i­cal, elec­tron­ic and man­age­r­i­al pro­ce­dures to safe­guard and secure the infor­ma­tion we col­lect online.


Secu­ri­ty

This web­site is secured via SSL as indi­cat­ed by a pad­lock sym­bol in the browser.


Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours and Rezdy (book­ing agent) use SSL (Secure Sock­ets Lay­er) for trans­mit­ting pri­vate infor­ma­tion by encrypt­ing the data trans­ferred over the Inter­net. This pro­to­col is a stan­dard used by many web­sites when you sub­mit con­fi­den­tial infor­ma­tion, such as cred­it card num­bers and oth­er per­son­al data. We will nev­er store your cred­it card details on our servers.



If you have any con­cerns or enquiries about your secu­ri­ty while using our web­site, please con­tact us for more information.

Disclaimer

By using this web­site, you are accept­ing all the terms of this dis­claimer notice. If you do not agree with any­thing in this notice, you should not use this website.


This web­site is pro­vid­ed ​“as is” with­out any rep­re­sen­ta­tions or war­ranties. It is sub­ject to change with­out notice.


Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours makes no rep­re­sen­ta­tions or war­ranties in rela­tion to this web­site or the infor­ma­tion and mate­ri­als pro­vid­ed on this web­site. We can­not guar­an­tee that the infor­ma­tion on this web­site is com­plete, true, accu­rate or non-misleading.


Vis­i­tors who use this web­site and rely on any infor­ma­tion do so at their own risk. Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours will not be liable to you, for any indi­rect, spe­cial or con­se­quen­tial loss; or for any busi­ness loss­es, loss of rev­enue, income, prof­its or antic­i­pat­ed sav­ings, loss of con­tracts or busi­ness rela­tion­ships, loss of rep­u­ta­tion or good­will, or loss or cor­rup­tion of infor­ma­tion or data.


This web­site includes links to oth­er web­sites. These links are pro­vid­ed for your con­ve­nience to pro­vide fur­ther infor­ma­tion. They do not sig­ni­fy that we endorse the web­sites we link to. We have no respon­si­bil­i­ty for the con­tent of these websites.


You are wel­come to link to arti­cles on this site. Although you must not link to this site from a site or in a man­ner which dis­par­ages the rep­u­ta­tion of Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours or its relat­ed bodies.


We do not war­rant that this web­site will be con­stant­ly avail­able, or avail­able at all or that the serv­er that makes it avail­able is free of virus­es or bugs. It is your respon­si­bil­i­ty to imple­ment suf­fi­cient secu­ri­ty pro­ce­dures to match your par­tic­u­lar requirements.


The mate­r­i­al on this site is pro­tect­ed by copy­right law and is copy­right to Kar­rke Abo­rig­i­nal Cul­tur­al Expe­ri­ence & Tours. Repro­duc­tion is pro­hib­it­ed oth­er than in accor­dance with the copy­right notice. Please read the copy­right notice for more information.


You must not use our web­site in any way which is unlaw­ful, ille­gal, fraud­u­lent or harm­ful, or in con­nec­tion with any unlaw­ful, ille­gal, fraud­u­lent or harm­ful pur­pose or activ­i­ty. Unau­tho­rised use of this web­site may give rise to a claim for dam­ages and/​or be a crim­i­nal offence.


By using this web­site, you agree that the exclu­sions and lim­i­ta­tions of lia­bil­i­ty set out in this web­site dis­claimer are rea­son­able. If you do not think they are rea­son­able, you must not use this website.



If any pro­vi­sion of this web­site dis­claimer is or is found to be, unen­force­able under applic­a­ble law, that will not affect the enforce­abil­i­ty of the oth­er pro­vi­sions of this web­site disclaimer.

Terms & Conditions

Please take the time to read and understand the conditions of booking as set out below prior to booking a tour with KARRKE ABORIGINAL CULTURAL EXPERIENCE AND TOURS.


1.     Our contract

All bookings are made with KARRKE PTY LTD trading as KARRKE ABORIGINAL CULTURAL EXPERIENCE AND TOURS (ABN 60 601 548 592) (KARRKE). By making a booking with KARRKE you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and KARRKE) and your booking will be accepted by KARRKE on this basis. The services to be provided are those referred to in your booking confirmation.


2.     Validity

Dates and itineraries are valid until 31 March 2025. Beyond 31 March 2025 dates and itineraries are indicative.


3.     Acceptance of booking and final payments

When you make a booking with KARRKE a booking confirmation order will be issued including full costs of order and further details. A contract will exist between KARRKE from the date KARRKE issues a booking confirmation order and invoice.


4.     Group Bookings / Private Group Requests

All requests for private group tours will only be effective when KARRKE receives written requests providing KARRKE with a specific day, time, company details and confirmed pax numbers for a private tour.

   

·       Minimum no. of 10 paying passengers and Maximum of 50 paying passengers.

·       All group reservations are to be requested in writing to peter.abbott@karrke.com.au


For Group sizes exceeding the maximum 50 pax capacity you will need to plan a 1Hr, 20mins apart per group tour. KARRKE will not be accepting more than 2 coach bus sizes per tour times. 


KARRKE we will endeavor to work with distribution partners and companies where reasonably practicable and may refuse requests on reasonable business grounds. 


5.     NON-OPERATIONAL DAYS

KARRKE cultural tours operates on a 3 days per week i.e., Wednesday, Thursday, and Friday with 2 tours per day. Tours will depart from 10:30am and 2:00pm.


KARRKE will not be accepting booking request for Monday and Tuesday.

Special group booking requests for Wednesday, Thursday, Friday, Saturday & Sunday will be considered as well as times outside the normal 10:30am and 2pm. KARRKE will need to receive all private requests in writing for these days but will not accept these days to be a request for a full season request. Group tours must be a minimum of 10 paying customers to a maximum of 50 pax on these days.


6.     Cancellation by KARRKE

KARRKE tours are guaranteed to depart on time once KARRKE have one fully paid traveller unless minimum group size specifically states otherwise. KARRKE may cancel a trip at any time prior to departure if, due to any natural disasters, biosecurity, extreme rain conditions, extreme dust storms, extreme heat conditions or other external events it is not viable for KARRKE to operate the planned itinerary. If KARRKE cancels your tour, KARRKE can offer an alternative date or provide a full refund.


7.     COVID Cancellations

KARRKE understands that our world has changed due to covid and there will always be uncertainty around travel. KARRKE has a COVID-safe plan and is compliant with NT Government Health requirements to do what is reasonably to protect your health and safety, our staff and community.


8.     Cancellation by the traveller / agent

If you cancel your booking the following cancellation fees will apply. A cancellation will only be effective when KARRKE receives written confirmation of the cancellation on all pre-paid orders.


ALL PRE-PAID BOOKING CHARGES:

No Shows by Customer……NO REFUND

No Shows by booked Agent Travel….10% Refund charge of order.

Within 7 days of the tour………25% Refund charge of order

Within 14 days of the tour…….50% Refund charge of order

Greater than 14 days prior……. FULL REFUND


RESERVED BOOKING CHARGES BY BOOKING AGENTS

No Shows by booking Agent….10% Refund charge applies.

Within 7 days of the tour………25% Refund charge applies.

Within 14 days of the tour…….50% Refund charge applies.

Greater than 14 days prior…….NO CHARGE


9.     Booking amendments

If you wish to amend your booking you must notify KARRKE at least 5 days prior to the proposed departure date. If you notify KARRKE less than 5 days prior to the proposed departure date the refund policy applicable at section 7 above cancellations will apply.


10.  Concession, Infant & Child rates

Infant & Child

·       Infants under four (4) years old travel free of charge.

·       Children five (5) years but under eleven (11) years old will be charged at the child rate.


Concessions

·       Australian students twelve (12) years but under seventeen (17) years old that are enrolled in accredited secondary or tertiary educations with approved valid student identification card will be charged at the concession rate.

·       University / TAFE students eighteen (18) years and over will be charged at the adult rates.

·       Elders who are an Australian resident with a nationally recognised Senior’s card, will be charged at the concession rate.


Family Rate

·       Family rate applies to 2x adults, 2x Children (any ages above five (5) years and under seventeen (17) years old. 

 

11.  No show / late arrivals

Please refer to sections 7, 8 & 9 above regarding cancellation policy.


12.  Transfers

Due to the remote location where KARRKE operates KARRKE regrettably do not provide transfers for travellers which are not included in all rates. Travellers will be required to make their own travel arrangement to and from KARRKE Cultural tour site.


13.  Change of itinerary

Karrke will endeavour to operate all tours as offered. KARRKE reserve the right to change the tour itinerary. Please refer to sections 6 & 7 above.


BEFORE DEPARTURE: if KARRKE makes a major change, KARRKE will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of a tour itinerary issued. When a major change is made you may choose between accepting the change, obtaining a refund of money paid of the tour or accepting an alternative tour offered.


14.  Claims & complaints

If you or your travellers have a complaint about KARRKE tours, please inform KARRKE asap so KARRKE can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to KARRKE within 30 days of the end of the tour.


15.  Photos & marketing

KARRKE consents for camera photography to be taking throughout the tour. KARRKE does not grant permission for use of any voice recording or film making of any matter during KARRKE tours.

For all industry promotional purposes requesting filming please email peter.abbott@karrke.com.au prior to booking with KARRKE to discuss your proposed promotional requirements. 

KARRKE reserves the right to refuse all specific requests to any or all its cultural sensitivity matters nonrelated to its cultural tours.


16.  Privacy policy

KARRKE recognises the importance of protecting your privacy. KARRKE will treat your personal details in accordance with our privacy policy. (available for viewing on our website).


17.  Loss or Damage  

KARRKE accepts no responsibility for the loss or damage to personal items suffered by your paying passengers on site including the carpark area or during its tour operations.


18.  Personal Injuries

KARRKE will not be held responsible for any personal injuries sustained by your paying passengers on the site including the carpark area or during its tour operations.


19.  Travel Insurance

KARRKE encourage all paying passengers to purchase travel insurance to cover any unforeseen circumstances.

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